Frequently Asked Questions
Find answers to common questions about our home essentials
Are your products eco-friendly?
At OutIn, we prioritize sustainability by sourcing durable materials and working with manufacturers who adhere to ethical production standards.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach more countries soon.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.
Are your textiles machine washable?
Most of our linens and textiles are machine washable. Please refer to the specific care label attached to each product for detailed instructions.
Do you offer assembly services for furniture?
While our products are designed for easy self-assembly, we provide detailed digital guides and video tutorials to assist you through the process.